Should managers monitor employee e-mail and Internet usage? Why or why not?
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Should managers monitor employee e-mail and
internet usage because to ensure that employees are not wasting time at work.
After that, behavior creates serious business problem. Checking e-mail,
responding to instant messages, or sneaking in a brief YouTube video
create a series of nonstop interruptions that divert employee attention from
the job tasks they are supposed to be performing. Many companies have begun
monitoring employee use of e-mail and internet, sometimes without their
knowledge.
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Why not managers monitor employee e-mail and
internet usage because worker can increase their knowledge by finding key
information on the internet and facilitate employees to perform work beyond
expectations. Employee too much time on personnel business translate into lost
revenue and some employees may even be billing time they spend pursuing personnel
interests online to clients, thus overcharging them.
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I think managers should monitor employees’ email
and Internet usage during work time. Employees are paid to work. They have a
common goal to maximize company’s wealth. Anything beyond this goal should not
be done during work hours. As the article said, if employee is caught doing
illegal activities online while they are working, the company will be sued. It
is wasting company’s resources on unnecessary dispute.
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Monitoring employee email and Internet usage may
temporarily reduce employee’s morale. They will not feel free when they use
computer. As the time goes by, they may get used to it. The rule will guide
they act properly online when they are working. In the long run, it helps
company to conduct business efficiency and effectively. Hundred percent of
company’s resource is working for generate revenue.
2. Describe an effective e-mail and Web use policy
for a company.
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An effective email and web use policy should
include clear guide line what action is permitted and what is not, such as
racist and sexually explicit has to be banned. Any employee step inside the
banned area could be fired immediately. Also, managers could make the policy
flexible. They could allow employee doing non work-related legal online surfing
and email during break time and lunch time with limited speed load. If they
occupied too much speed load, the regular online traffic will be blocked which
could damage both hardware and software on company’s server.
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Also company has the responsibility to maintain
the hardware and software which block spam because it could cause employees
read non-work related information from their email inbox and hardly to find a
legitimate email among hundreds spam. For example, clear
information is to leave no room for interpretation, a company's Internet
use policy should convey the rules clearly and explicitly.
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For example, the policy should indicate what
type of sites are forbidden under any circumstances. These may include social
networking sites and should include sites that contain pornographic, violent or
threatening content. If certain styles of sites are allowed under the company's
policy, they should be listed and second is fairness If the company's
management wants its employees to be content, there should be a degree of
fairness and flexibility in the Web-use policy.
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While an employer might say employees cannot
check their personal email at work, employees will likely do so. Realizing this
fact, the employer can write the policy reminding employees that
"reasonable" personal Internet usage, such as checking emails, bank
balances and news sites, is acceptable in moderation during breaks and lunch.
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The managers should inform the employees that
their uses of the web are monitored. If the managers let the employees
know about their computers are monitored the employees will avoid using their personnel
business, then they will concentrate during their work hours. My opinion about
it, the managers should let the employees know about that to focus in their
work for example can explain how the result from measuring and managing performance
inform employee development.
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Employees are happier if they know how they are
doing, if they know they are doing a good job and it has been acknowledged,
they will generally continue to do a good job as and strive to do more. If
people don’t receive feedback and they aren’t doing a good job, employers
expect them to be satisfied or productive.
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