- Consumers: The database provides the public with access to the full repository of product safety complaints the agency has received. Users can submit complaints online directly into the database.
- Businesses: A business can access the database to determine if any of its products are listed, or to follow what consumers are saying about its competitors’ products. Government: It’s cheaper for the government to have consumers enter the data rather than its own employees. It provides a consolidated location for all the information about employees.
- Problem: Some consumers might post false comments about a company to destroy its reputation. Also, companies are worried about the occurrence of this phenomenon.
- Reasons to be controversial: Anyone can access and post comments Data mixed up and inaccurate reports Difficult to verify true or false comment
- Data Quality: The consumers post in the database what they think about the product. Therefore, the companies need to maintain the product quality.
- First one is online website located at ‘www.safeproducts.gov’ and its attributes are: Online complaints Submission Description of product The name of the manufacturer.
- Second is collecting reports on defective products not only from consumers but health care providers, death certificates, media accounts, and other resources. It is used for deciding on product recalls and bans.
When buying a crib, or other consumer product for your family, would you use this database? Why or why not?
- Yes. Before I am going to buy a product, I always check online shopping place to find detail information about this product, especially the previous buyers comments. This kind of database would prove valuable to those consumers who want a simple, fast way to research products they are going to purchase.
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